Privacy Policy

1. Welcome to Gentle Care Transport Services

Thank you for choosing us for your transportation needs! We specialize in providing reliable and comfortable rides, including airport transfers and school transportation. Before booking, please take a moment to review our policies and agreements. By using our services, you agree to follow the terms outlined below.

2. Booking & Payment

• All rides must be booked in advance via our website, app, or customer service line.
• Payment is required at the time of booking; we do not accept cash with drivers.
• We accept major credit/debit cards and other electronic payment methods available on our platform.
• Once payment is confirmed, you’ll receive a receipt via email or text.

3. Cancellation & Refunds

• Cancel at least 24 hours before your scheduled ride for a full refund.
• Cancellations made within 24 hours are non-refundable.
• No-shows will not be refunded.
• If eligible, refunds will be processed within 5-7 business days to your original payment method.

4. Service Availability

• Our services depend on vehicle availability and coverage areas. While we aim to accommodate all requests, some areas may be outside our standard service range.
• We reserve the right to decline service to anyone not complying with our policies or posing a safety risk to passengers or drivers.

5. Passenger Responsibilities

• Be ready at the scheduled pick-up time. Drivers will wait up to 5 minutes before leaving. No-shows may result in the booking being forfeited.
• All passengers must wear seat belts during the ride.
• Passengers are responsible for their personal belongings; we are not liable for lost or stolen items.

6. Safety & Conduct

• Our drivers prioritize safety and professionalism. Please treat them and our vehicles with respect.
• Disruptive, abusive, or inappropriate behavior will not be tolerated. We reserve the right to cancel the ride immediately without a refund in such cases.

7. Liability

• While we strive to provide a safe and punctual service, we are not liable for any delays or indirect damages arising from using our services.
• In the event of unforeseen issues such as traffic, extreme weather, or mechanical problems, we will do our best to communicate with you and minimize disruptions.

8. Policy Updates

We may update this policy at any time. If significant changes are made, we will notify you via email or through our website.

9. Contact Us

If you have any questions or concerns about this policy, feel free to reach out to us:

• Email: information@example.com
• Phone: +041-234-567-8
• Address: Address, City, State, Zip

10. Acknowledgment

By booking with us, you confirm that you’ve read and agree to the terms outlined in this policy and agreement.